Nagavai Privacy Policy — Your Information Is Completely Safe With Us

2. What Information We Collect

Nagavai collects only the information genuinely needed to provide you with the best service. We do not collect unnecessary or excessive data.

A) Information you provide directly:

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment details (bKash/Nagad account number)

B) Automatically Collected Information:

• IP Address & Device Information
• Browser Type and Operating System
• Platform Activity and Gaming History
• Login times, session details, and transaction records

3. How Your Information Is Used

Nagavai uses your information only for the purposes listed below. Each use has a clear and legitimate reason, and we never misuse your data.

• Account Management: To create, verify, and manage your account.
• Service Delivery: For gaming services, deposits, withdrawals, and bonus processing.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Contact: For important updates, transaction confirmations, and support services.
• Personalized Experience: To provide game recommendations and offers tailored to your preferences.
• Legal Obligations: To meet regulatory requirements.
• Platform Development: To improve service quality and enhance the user experience.

4. Who Your Information Is Shared With

Nagavai does not generally share your information with anyone. However, in limited circumstances, sharing with specific parties may be necessary.

Data Sharing Scenarios:

• Payment Processor: To process transactions with payment providers such as bKash and Nagad.
• Legal Authorities: Where required by court order or government directive.
• KYC Verifier: Approved third-party service providers for identity verification.
• Technology Partner: Service providers supporting platform operations (under strict confidentiality agreements).

Under no circumstances will your information be shared with third parties for marketing or advertising purposes.

5. Cookie Policy

Nagavai uses cookies on its website — small text files stored in your browser. These cookies help enhance your overall experience.

Cookies we use:

• Essential Cookies: For login sessions and security purposes — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the platform is used — not used without your consent.
• Performance Cookies: For monitoring site speed and performance.

6. How Long Your Information Is Retained

Nagavai does not retain your information longer than necessary. Different types of data have their own defined retention periods.

• Account Information: For as long as the account remains active, and thereafter as required by law.
• Transaction Records: 5–7 years, in accordance with financial regulatory requirements.
• KYC Documents: The legally required retention period following verification.
• Log Files: Up to 12 months for security purposes.
• Marketing Preferences: Until you withdraw your consent.

7. Your Rights

Nagavai believes you should have full control over your own data. That is why we guarantee the following rights.

• Right to Access Information: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Object to Processing: You may object to the use of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a readily readable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

8. Child Protection

Nagavai strictly does not provide services to anyone under 18 and does not collect any data from minors.

• Age is verified at the time of registration.
• If an underage user is identified, the account is immediately suspended.
• Any data collected from minors is deleted immediately upon discovery.

If a parent suspects their child is using Nagavai, please contact our support team right away.

9. Third-Party Services

The Nagavai platform uses certain third-party services and technologies. These providers operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, and other approved mobile banking services.
• Game Provider: Certified international game studios.
• KYC Service: Registered identity verification service provider.
• Cloud Hosting: Secure data centers meeting international standards.

10. Security Measures

Nagavai uses industry-leading security technology to protect your data. Our security systems are regularly updated and reviewed.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security on your account.
• Regular Security Audits: Audited by third-party security specialists.
• Firewall and Intrusion Detection: Active monitoring to prevent unauthorized access.
• Data Backup: Regular encrypted backups stored in a secure location.

11. Policy Changes

Nagavai may update this Privacy Policy from time to time due to business needs, legal changes, or technological advancements.

• You will be notified via email or the platform before any significant changes take effect.
• The effective date of any updated policy will be clearly stated.
• Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please get in touch. Our dedicated privacy team is always ready to help.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours